Self check-in with a door code sent the day before. Early arrivals and late departures can sometimes be arranged — ask the team on WhatsApp and they'll do their best. Luggage storage is available at the building reception if you arrive before your nook is ready.

No smoking indoors — if you smoke outside, please clear up after yourself. Quiet hours start at 10pm, and no loud music or parties at any time: the nooks sit in a residential building and the neighbours are permanent. No pets. Please switch off the lights and appliances when you step out. Guests as booked, and a valid ID at check-in for the building’s register.

Cancel for free within the window and you'll receive a full refund to your original payment method within 5–7 business days. Cancellations inside the free window are subject to the policy shown. Date changes are free if the new dates are available — just message the team.

Housekeeping comes every third day of your stay — fresh towels and linen on every clean. The team uses eco-friendly products and follows a quiet schedule so you're never disturbed. You can add an extra clean on any other day when you book, and laundry service or a fridge restock can be arranged through WhatsApp — usually same-day.

Airport transfers use vetted, insured drivers who track your flight in real time — no stress if you land late. The chauffeur service is a dedicated car and driver for the day, perfect for meetings across the Island or a night out in Victoria Island. Both are booked in your stay summary at checkout.

Purpose-built by Schlepp for short and medium stays. 24/7 power from a central inverter and backup generator, treated borehole water, high-speed fibre internet, and a rooftop pool. The ground-floor reception is staffed around the clock for deliveries, guests, and anything you need.

LoadWays is the in-house operations team — cleaning, maintenance, concierge, and security, all under one roof. They're available on WhatsApp any time, day or night. Response times are usually under five minutes.